Terms & Conditions
By accessing and using Shahparpay Solutions Private Limited, YOU accept and agree to the terms, conditions and rules without limitation and or qualification.
We reserve the right to modify the terms at any time without giving YOU any prior notice. Your use of Shahparpay Solutions Private Limited following any such modification constitutes your agreement to follow and be bound by the terms as modified. Any additional terms and conditions, disclaimers, privacy policies and other policies applicable in general and/ or to specific areas of this website, shahparpay.in or to a particular service are also considered as terms.
Shahparpay Solutions Private Limited does not at any point of time during any transaction between the USER and partner/merchant/vendor and or service provider take the ownership of any of the products/services provided by the partner/merchant. Nor does shahparpay.in at any point asserts any rights or claims over the products/services offered by the partner/merchant to the USER. The cancellation/refund, if any, will be governed as per the terms and conditions of the aggregator or of the partner/merchant/vendor. shahparpay.in has no role in governing refund/cancellation charges shahparpay.in, will not be responsible for refund/cancellation including any charges arising therefrom.
In the event, YOU erroneously send a payment to a wrong party or have sent a payment for a wrong amount, shahparpay.in shall have no liability in this regard and your only recourse will be to contact such third party to whom such payment was sent and seek a refund (if any). shahparpay.in will not refund or reverse a payment erroneously made by YOU..
All sales of prepaid recharge on the shahparpay.in platform is final with no refund or exchange permitted. YOU are responsible for the mobile number or DTH account number for which YOU purchased the prepaid recharge and all charges that result from those purchases. YOU are also responsible for the information relating to data card and similar recharge services and all charges that result from those purchases. shahparpay.in is not responsible for any purchase of prepaid recharge for an incorrect mobile number or DTH account number or incorrect data card information and or similar services.
shahparpay.in disclaims any accountability, legal, losses/damages or else, that might arise because of the act, omission or otherwise of any USER on its website/mobile application or caused by the same. USER/YOU expressly admit that shahparpay.in is only a payment facilitator & intermediary, and as such, stands indemnified from any accountability that might arise because of the same. YOU (USER) moreover acknowledge that visiting/using shahparpay.in website/mobile application is an implicit reception/confirmation of this disclaimer on your part.
YOU are requested to go through the partner/merchant/vendor provided terms and conditions on their website and or platform. shahparpay.in is not responsible for your inability to access such terms and conditions or for any loss resulting from such terms and conditions or lack thereof. YOU agree and acknowledge that the actual contract for sale is directly between YOU and the partner/merchant/vendor. shahparpay.in does not control or prevent changes in the published details and descriptions of websites/apps operated by the aggregator or the partner/merchant/vendor and is not responsible for any content therein. shahparpay.in has no control over the existence, quality, safety or legality of items displayed; the accuracy of the aggregator’s content or listings; the ability of the aggregator and partner/merchant/vendor to sell items or provide services. shahparpay.in does not at any point of time during any transaction between YOU and aggregator/ partner/merchant/vendor, take the ownership of any of the listing, bookings or services offered by the aggregator/ partner/merchant/vendor. Nor does shahparpay.in at any point asserts any rights or claims over the same offered by the aggregator/partner/merchant/vendor to YOU. The aggregator or the partner/merchant/vendor is solely responsible for the content/listings/bookings made available by it through the shahparpay.in platform and YOU should contact the respective aggregator or partner/merchant/vendor directly. For more information, we request YOU to contact the vendor/partner/merchant/ service provider in order to get further clarifications and confirmation or the same can be confirmed on their websites as well.
shahparpay.in is not a warrantor of the content/listings/bookings/services being offered on shahparpay.in by various aggregators or partner/merchant/vendors. YOU understand that any issue or disputes regarding the warranty, guarantee, quality, and service will be addressed as per the terms and conditions of the aggregator or the partner/merchant/vendors, and YOU agree to handle such issues and disputes directly between YOU and the aggregator or partner/merchant/vendor.shahparpay.in is not responsible for any warranty, guarantee, post-sale claims, genuineness of listings/bookings, content, products and services. shahparpay.in will not be liable for any claims including but not limited to any misrepresentation by the aggregator or the partner/merchant/vendor in its content/listings/bookings.
Notwithstanding anything contrary contained herein, the service, the interface and API work, and their respective information, pricing and data, and availability are subject at any time and from time to time to human, mechanical , typographic, or other errors, oversights, mistakes, limitations, delays, service interruptions, including, without limitation, as may be due in whole or in part to, related to or arising out of (i) computer hardware and software, telecommunication and operating systems, databases, or business processes and procedures, other problems inherent in, or which may be associated with, the use of the internet and electronic communications including, without limitation, force majeure event, government / regulatory actions, orders, notifications etc. And / or and acts and omissions of third parties etc.
Any amount transferred erroneously or for any reason by the USER shall not be refunded to the USER in any circumstances.
The USER understands and agrees that shahparpay.in is not a party to the contract between the USER and the partner/merchant establishment. shahparpay.in does not endorse any advertiser or partner/merchant linked to its website. Furthermore, shahparpay.in is under no obligation to monitor the partner/merchant establishment's service/products used by the USER. The partner/merchant establishment alone will be responsible for all obligations under the contract including (without limitation) warranties or guarantees. Any dispute with or complaint against any partner/merchant establishment must be directly resolved by the USER with the partner/merchant establishment. It is clarified that shahparpay.in shall not be responsible or liable for any deficiency in goods and/or services purchased using shahparpay.in wallet.
Any payment made erroneously by the USER to any partner/merchant establishment or any erroneous transfer to any person shall not be refunded to the USER by shahparpay.in in any circumstances.
Any web-link on the platform to a third-party site is not an endorsement of that web-link. By using or browsing any such other web-link, the USER shall be subject to the terms and conditions in relation to that web-link.
In the event of any dispute (defined below), shahparpay.in records shall be binding as the conclusive evidence of the transactions carried out through use of the wallet.
shahparpay.in will not be responsible for recovering the money in case the account holder initiates fund transfer to an unintended or incorrect account.
These following terms and conditions shall be applicable to the provision of any fund transfer and fund collection facility provided / facilitated by shahparpay.in. The USER shall provide correct beneficiary details to shahparpay.in at the time of availing the said facility. The USER shall be solely responsible for entering wrong beneficiary details like incorrect virtual payment address or incorrect mobile number or account no or IFSC code, due to which the fund is transferred to an incorrect beneficiary. The USER agrees that the payment order shall become irrevocable when it is executed by shahparpay.in.
All instructions, requests, directives, orders, directions, entered by the USER, are based upon the USER’s decisions and are the sole responsibility of the USER. Refunds (if any) will be credited to your shahparpay.in wallet account.
Grievance Policy
Preamble
SHAHPARPAY. (the Company) is engaged in the following business segment
SEGMENT A:
Semi-Closed prepaid Wallet business: Issuance of multipurpose prepaid shahparpay.in Wallet as a payment option alternative to cash for large segment of population in the country that is unable to use e-payment / m-payment facility since they do not have debit/credit cards.
(Semi-Closed prepaid shahparpay.in Wallet business is governed by the PSS Act and the RBI Guidelines).
The Company offers safe and easy payment option to every customer for seamless transactions. The Company has introduced multi-purpose prepaid shahparpay.in Wallet (known as "shahparpay.in eWallet") which can be used to purchase various goods and services Online/On-mobile/IVRS from affiliated merchants based on "anywhere-anytime" concept which would result in increased sales for all affiliated merchants and safety and convenience for the customer. The Company is helping business organizations to expand markets by supporting sales channels convergence with its payment’s options.
As a service provider in the industry, customer service and customer satisfaction are the prime concerns of the company, and the object of this policy is to minimise instances of customer complaints through proper service delivery and review mechanisms and prompt redressal of various types of customer grievances.
The Reserve Bank of India (RBI) has authorised the company to operate a payment system in its semi-closed prepaid shahparpay.in wallet business. It is governed by the Payment and Settlement Systems Act, 2007 ("the PSS Act"), Regulations made under it, and the Issuance and Operation of Prepaid Payment Instruments in India (Reserve Bank) Directions, 2009 ("the RBI Guidelines") laid down by the RBI.
As required under Clause 12.2 of the said RBI Guidelines, the company has developed a procedure for promptly attending to the grievances of the customers in respect of various issues pertaining to shahparpay.in Wallet as an online payment mode. This is done by setting up an internal two-tier system in the form of "customer support" and a grievance redressal mechanism in the form of a "customers grievance redressal committee," as hereinafter provided.
This policy is called the "Customer Grievance Redressal Policy.".
It shall apply to the business of the company in India.
It shall come into force on the 1st day of December, 2013.
It shall apply only to semi-closed prepaid shahparpay.in wallet businesses, as mentioned under point 3 above.
It is available on the website of the company: https://www.shahparpay.in.
Section 1 - Definitions
'Company' shall mean Shahparpay Solutions Private Limited, which is carrying on the business of issuance of Prepaid Payment Instruments, payment processing, payment collection, and related services by facilitating payment solutions to the customer for buying goods and services through any digital or electronic medium.'Complainant' shall mean the customer who has a grievance.
'Customer' shall mean the holder and/or user of shahparpay.in Wallet and/or any of the system participants of the company.
'Grievance' shall mean communication in any form by a customer that expresses dissatisfaction about an action or lack of action by, or about the standard of service of the company and/or its representative, in relation to use of shahparpay.in Wallet.
'shahparpay.in Wallet' shall mean the activated and valid semi-closed prepaid wallet and all variants of the same issued by the company.
'Payment System' means a system that enables payment to be effected between a payer and a beneficiary involving clearing, payment, settlement service, or all of them, but the Customer Grievance Redressal Policy does not include a stock exchange.
'Redressal' shall mean the final disposal of the grievance of the complainant by the company. 'System Participant' shall mean Bank or any other person participating in a payment system and includes the system provider as per the PSS Act.
'System Provider' shall mean a person who operates and authorises payment systems. 'Week' shall mean consecutive seven working days.
'System Provider' shall mean a person who operates and authorises payment systems. 'Week' shall mean consecutive seven working days.
Complaints raised by customers shall be attended with courtesy and in time. The Company's Officer-in-Charge of Customer Support must work in good faith keeping in mind this policy of the Company.
Section 2: Principles Governing the Company's Policy The company's policy on grievance redressal is governed by the following principles: customers shall be treated fairly at all times. Complaints raised by customers shall be attended to with courtesy and on time. Customers shall be fully informed of avenues for grievance redressal within the organisation and
their right to approach the Customer Grievance Redressal Committee in case they are not fully satisfied with the response of Customer Support. The company's officer-in-charge of customer support must work in good faith, keeping in mind this policy of the company
Section 3: Process to Handle Customer Grievances
Grievances by the holder and/or user of shahparpay.in Wallet: 3.1 Two-Tier Grievance Redressal System The company has established customer grievance redressal machinery functioning at two levels: Legal
Shahparpay Solutions Private Limited is involved in activities such as Information service activities Ministry of Electronics & Information Technology Government of India.
Partner/Retailer Policy Once the partner/retailer ID is created, the retailer cannot delete or suspend that ID. The company has full rights to all of these. If the company feels that deleting or suspending the person's ID is correct, then the company can follow this process. If the partner or retailer completes his KYC, then the right is completely taken away from the partner or retailer to get his ID deleted or terminated. The reason for all this is common: all the wrong and right actions done by the partner/retailer are completely deleted. If the company feels that there is nothing wrong or cyber fraud-like activity by the person, the company can remove the existing ID after 1-2 years. It is applicable only if the person has not done any work or logged in for 90 days.
Banking Ombudsman Scheme
If you are not satisfied with the redressal of the complaint provided by shahparpay.in or if you have not received a response from shaparpay.in within one month, i.e., 30 days of logging a complaint with us, you may approach the Reserve Bank of India, Office of Banking Ombudsman, for Grievance Redressal. The complaint can be made to the Office of Banking Ombudsman with the complete transaction and other requisite details. (The 30-day period will be reckoned after all the necessary information sought from the customer is received.) You may refer to https://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=3631. for details about this scheme .
Function and Authority
The functions of the committee are as follows:
a. The committee will address the grievance of the customer if he or she is not satisfied with the decision of customer support.b
b. The Committee will be responsible for ensuring the timely and effective implementation of all regulatory requirements regarding customer service.
c. The committee shall have the right to ask for all records from customer support and the customer.
d. The Committee will look into the simplification of procedures and practices prevailing in the company with a view to safeguarding the interests of customers of the company.
e. The Committee will review the regulations and procedures prescribed by RBI for customer service and determine whether they are adopted in spirit and intent by the company and make suitable recommendations for rationalisation of the same.
f. The Committee will review the practices and procedures prevalent in the prepaid payment solutions industry and take necessary corrective action on an ongoing basis.
g. The committee will endeavour to proactively advise customer support on pending complaints.
Grievance Redressal Procedure a. A grievance may be communicated by the complainant to the committee as per the convenience of the complainant in physical or electronic mode in the form provided in Schedule 'A' hereto to ShahparPay Solutions Helpdesk.
b. Upon receipt of a grievance, the concerned officer shall enter the details thereof in the Grievance Redressal Register.
c. All grievances received shall be acknowledged within three working days from the receipt of the grievance by the Committee.
d. The Committee shall resolve every grievance within 21 working days from the date of receipt of the grievance. Final Redressal and Closure of Grievance
Grievance shall be treated as finally redressed and closed in any of the following circumstances:
1. Where the complainant has communicated his acceptance of the company's decision on redressal of grievance communicated by customer support
or
b. Where the complainant has not communicated his acceptance of the company's decision within one (1) month from the date of communication of the decision by customer support or the committee, as the case may be.
Implementation of the decision
The management shall take all necessary steps to implement the decision of the committee.
Grievances by a person other than the holder and/or user of shahparpay.in Wallet (System Participant):
Grievances between system participants in respect of any matter connected with the operation of the payment system shall be resolved in accordance with the relevant provisions of the Payment and Settlement Systems Act, 2007, as may be amended from time to time.
Schedule 'A':
APPLICATION TO COMPANY BY CUSTOMER FOR REDRESSAL OF GRIEVANCE
(All fields are mandatory)
NAME OF THE CUSTOMER
FULL ADDRESS OF THE CUSTOMER ( With Email Id and Mobile N0 )
shahparpay.in Wallet ID
DETAILS OF THE GRIEVANCE,
(If space is not sufficient, please enclose separate sheet)
DATE OF ORIGINAL INTIMATION OF GRIEVANCE BY THE CUSTOMER TO THE CUSTOMER SUPPORT
REMEDY PROVIDED BY THE CUSTOMER SUPPORT, IF ANY
(If remedy has been provided, please enclose relevant communication from the Customer Care Centre)
LIST OF DOCUMENTS ENCLOSED
(Please enclose copies of any relevant documents which support the facts giving rise to theGrievance)
DECLARATION :
I/ We, the customer/s herein declare that:the information furnished hereinabove is true and correct; and
I/ We have not concealed or misrepresented any fact stated hereinabove and the documents submitted herewith.
The present Grievance has been intimated to Committee in the prescribed form and manner prescribed by the Company and I/We am/are not satisfied by the remedy provided by the Customer Support
OR
no remedy was provided within a period of (__) days/weeks/months from the date of original intimation.
The subject matter of the present Grievance has never been submitted to the Company by me or by any one of us or by any of the parties concerned with the subject matter to the best of my/our knowledge.
The subject matter of my/our Grievance has not been settled by the Company/ Customer Support in any previous proceedings.
The subject matter of my/our Grievance has not been decided by any competent authority/court/arbitrator and is not pending before any such authority/court/arbitrator.
Yours faithfully
(Signature)
(Customer's name in block letter)
To Block and Report Unauthorized Transaction on your shahparpay.in Wallet Account Report via shahparpay.
in Website or App To report Fraud on your shahparpay.in account please keep the transaction details (Order Id, Amount, Date and Time) handy for quick assistance.
Customer Protection – Limiting Liability of Customers in Unauthorised Electronic Payment Transactions in Prepaid Payment Instruments (PPIs) issued by Authorised Non-banks
https://www.rbi.org.in/scripts/BS_CircularIndexDisplay.aspx?Id=11446
Customer Liability in the event of unauthorized Payment Transaction In accordance and subject to RBI guidelines and directions made available at https://www.rbi.org.in/Scripts/NotificationUser.aspx?Id=11446&Mode=0, a customer’s liability arising out of an unauthorized payment transaction will be limited to:
Customer liability in case of unauthorized electronic payment transactions through a PPI
S. No. Particulars Maximum liability for customers.
(a) Contributory fraud, negligence, or deficiency on the part of the PPI issuer, including the PPI-MTS issuer
(irrespective of whether or not the transaction is reported by the customer) Zero
(b) third-party breach where the deficiency lies neither with the PPI issuer nor with the customer but lies elsewhere in
the system, and the customer notifies the PPI issuer regarding the unauthorised payment transaction.
The per-transaction customer liability in such cases will depend on the number of days lapsed between the receipt of transaction communication by the customer from the PPI issuer and the reporting of an unauthorised transaction by the customer to the PPI issuer.
i. Within three days, zero
ii. Within four to seven days, the transaction value or ₹ 10,000 per transaction, whichever is lower
iii. Beyond seven days, as per the board-approved policy of the PPI issuer
(c) In cases where the loss is due to negligence by a customer, such as where he or she has shared the payment credentials, the customer will bear the entire loss until he or she reports the unauthorised transaction to the PPI issuer. Any loss occurring after the reporting of the unauthorised transaction shall be borne by the PPI issuer.
(d) PPI issuers may also, at their discretion, decide to waive off any customer liability in cases of unauthorised electronic payment transactions, even in cases of customer negligence.
# The number of days mentioned above shall be counted, excluding the date of receiving the communication from the PPI issuer.
We at One Shahparpay Solutions Pvt. Ltd. caution the members of the public and our users not to fall prey to fictitious offers or unsolicited phone calls or emails asking for financial information or any other type of personal information. It has been observed that fraudsters have resorted to defrauding the susceptible public by convincing them over a phone call to divulge details of their debit or credit card or their bank account information in order to commit cybercrimes. Recipients of such communication fall prey to frauds or scams perpetrated by individuals who impersonate themselves as employees of various financial institutions and end up compromising their confidential information, which is later used by such fraudsters on e-commerce and m-commerce platforms. We assure you that shahparpay.in will never ask for the details of your account, PIN, password, full debit, credit card number, expiration date, OTP, CVV, confidential bank account details, or any other security or personnel information.
In case you fall prey to such a fraud or scam, kindly use the link provided to you by us, write to us at aepspe.com@gmail.com, or follow our grievance policy in order to report the same to avoid further loss. Shahparpay Solutions Private Limited has implemented a highly secured environment in order to avoid and check fraudulent transactions; however, it is important for customers to ensure that they exercise caution and refrain from compromising sensitive and personal information.
PRODUCT / SERVICE & SERVICE CHARGES
--------------------------------------------------------------------- 01: You get PAN card services on the existing portal, through which you can submit a new application for a PAN card (NSDL), If you are a partner or retailer, then this service is provided to you free of charge. Actual cost of activation is Rs. 500/-+Gst.
02: On the existing portal, you get Aadhaar Enabled Payment (AEPS) service, through which you can withdraw money from your account and give it to your customer through fingerprint verification from the Aadhaar number of any Indian citizen with your ID. If you are a partner or retailer, then this service is provided to you free of cost. Actual cost of activation is Rs. 500/-+gst.
03: On the existing portal, you get the Aadhaar Enabled Payment (AEPS) Cash Deposit Service through your customer's fingerprint verification self-account. If you are a partner or retailer, then this service is provided to you free of charge. Actual cost of activation is Rs. 1000/-+gst.
04: On the existing portal, you get MICRO ATM service, through which you can withdraw money from your customer through DEBIT CARD (ATM). If you are a partner or retailer, then this service is provided to you free of cost. Actual cost of activation is Rs. 1000/-+gst
05: On the existing portal, you get domestic money transfer service on the existing portal, through which you can transfer money from your ID to any Indian citizen's account, if you are a partner /retailer, then this service is provided to you free of cost. Actual cost of activation is Rs. 500/-+gst. 06: On the existing portal, you get courier services facilities on the portal fully free. Actual cost of activation is Rs. 1000/-+gst.
07: On the existing portal, you get IndusInd Bank account opening services both Digital Saving and Current Account facilities. This service is provided free of cost. Actual cost of activation is Rs. 1000/-+gst.
08 : You get Bharat bill payment services on Current portal, through which you can provide mobile recharge and BBPS related services, if you are a partner /retailer then this service is provided to you free of cost. 09: Partner/merchant onboarding and complete its full KYC with account verification charge of Rs. 10/- only.
Check the existing link for product and service changes and other information: https://shahparpay.in/
JURISDICTION ACTIVITIES & PROCESSES
--------------------------------------------------------------------- In any event of dispute, the area of jurisdiction shall be Kolkata. If the customer and other person has any problem with the website, then he has to choose Kolkata High Court. Apart from this, first the company has to be told where the company is making a mistake. After that the company will take the time to correct the mistake. The person can take recourse to the law only after the expiry of the given time limit of the company. In this, if the person takes recourse to the law without the knowledge of the company for any reason, then such process will be counted in the activities like fraud / loss to the company by the customer or other person.
You may face legal action for uploading wrong documents, as it can be a major act of harming national security.
Partner/Retailer Support The Company has a Partner/Retailer Support facility (09.00 Hrs to 22.00 Hrs Monday to Saturday) for effective resolution for operational issues and all the grievances referred to it.
For quick reference, the contact details are provided herein below:
- Partner/Retailer Support:
- mail id: shahparpay@gmail.com
- Support Care Number - 033- 68200828 / +91 8240039776
-(Monday to Saturday 9:00 AM to 10.00 PM)
Sunday only Whatsapp Service Whatsapp No. 8240039776
If any transactions failed due to server errors or other reasons, then send a complaint to the support email ID.
To Block and Report Unauthorized Transaction on your shahparpay.in Wallet Account
Report via Call: 033 68200828 / +91 8240039776